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Wallboard Showcase
See the wallboards we build for 3CX: two ready-made wallboards included in the VoIPTools Subscription, and custom wallboards built by request to show exactly what your team needs.
Competitive Wallboard and Queues Wallboard are VoIPTools add-ons, so both come with the VoIPTools Subscription along with 30+ other add-ons.
Competitive Wallboard
Monitor the productivity of your inbound and outbound call center. This web application shows managers every agent, sorted from most productive to least productive, along with whether they have met their daily, weekly and monthly quotas, all in real time.
The wallboard: every agent's calls, talk time and status on one screen.
Queues Wallboard
View consolidated data across your organization, then filter down to exactly the information you need. See what your agents are doing and the callers waiting in your queues, then log agents in, change their status, or listen, whisper and barge from one screen.
The wallboard: agents grouped by what they are doing right now.
These are real wallboards we have built. They start simple and grow more detailed. Custom wallboards are built by request, and we scope each one with you.
Maybe you only care about a couple of key counters. A wallboard can be as simple as this one, or very complex with agent interaction built in.
A straightforward wallboard that highlights critical call center counters. Put it on a big screen TV next to your agents' desks so everyone can see it.
Beside the key counters, show real-time messages to everyone in the room, like special incentives, new procedures or current sales goals.
Keep everyone up to date with simple call information: calls handled, average answer and wait times, and more.
You decide what information matters and we build exactly that. You can also choose from the commercial and custom wallboards we have already built for other customers. Don't see what you need? Ask us. We may already have it.
See several queues on the same wallboard. Color-coded thresholds draw attention to the queues struggling to keep up, so you can see at once where more help is needed.
Real-time statistics for every queue, all on one screen. It looks simple, but it gives you all the data you need, when you need it.
This custom wallboard combines elements of our commercial wallboards: general queue statistics on top, an agent status section from Queues Wallboard, and agent statistics from Competitive Wallboard.
See one you like, or need something different? Tell us which numbers matter to your team.
Select which queues to display, and arrange where each queue agent appears on the screen by dragging them into place. Save different named layouts so it is easy to switch from one to another.
Your wallboard can work from real-time 3CX events, or from 3CX data copied to a database with our Exporter add-on. Then create your own dashboards and reports in the reporting tool you prefer, such as Power BI, Crystal Reports, Excel or SQL Server Reporting Services.
This dashboard was created by our Director of Operations directly from the same data 3CX uses for its built-in reports. You can automate the whole process and create exactly what you need.
Whether through one of our commercial wallboards or a custom solution built around your specific needs, we can help you get the most out of your 3CX system.
Already a customer? For help with an install or an issue, email Support@VoIPTools.com.
Book a demo, or get the VoIPTools Subscription with Competitive Wallboard, Queues Wallboard and 30+ other add-ons included.