Barge Messages

Your approved notice, played word for word on a live call.

Barge Messages keeps a library of saved audio messages. Click Barge In and the message you picked plays into the live call, then the add-on leaves the call on its own. In version 20 it is part of Audio Announcer.

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Upload a .wav or type text
Report of every message played
Web-based, no client app

What happens on the call

Your message joins the call, plays, and steps back out.

Nobody has to read the notice aloud, and the caller stays on the call they are already on.

The call is live
Your team member and the caller are talking. A required notice or a lengthy disclaimer is due.
Click Barge In
Pick the saved prompt in your browser and click Barge In beside it.
The message plays
Barge Messages barges into the current call and plays the recording, the same approved words every time.
It drops out
When the message ends, Barge Messages drops out of the call on its own, and the conversation carries on.

Your message library

Every approved message in one list, ready to play.

Each saved prompt sits in one list with its file name, version and description. Play it first to check it. When the moment comes on a live call, click Barge In beside it.

One list of approved messagesA recording notice, a required disclaimer or a welcome, each with a clear description.
Check it before callers hear itClick Play to listen to any prompt first.
Versions when wording changesKeep the same file name and save the new wording as a new version.

Barge Prompts page listing three saved prompts with file name, version, description, Play and Barge In buttons

Why teams use it

Stop asking people to recite long notices from memory.

Lengthy boilerplate is hard to say the same way every time. A saved message is.

Reading it aloud

With Barge Messages

The notice is read from a script, a little differently each time

The same approved recording plays every time

Long wording gets rushed on a busy day

The full message plays, word for word

Updated wording depends on everyone learning the new script

Save the new wording as a new version of the same prompt

Hard to show which notice a caller heard

The report lists each message played, with date, time and version

A closer look

Build the library, then see what was played.

Add a prompt

Upload a recording or type the words.

Give each prompt a file name, a version and a description. Upload a professionally recorded .wav file, or type the text and let text-to-speech read it.

Keep the same name and add a new version when wording changes
Uploaded .wav files must be longer than one second

Add Prompt window with File Name, Version and Description fields and a choice of Upload Audio File or Add Prompt Text

Reports

A record of every message played into a call.

The barge report lists each message with the date and time, the phone number, the extension, the file name and the version. Choose the display time zone and export it to CSV, Excel or PDF.

Barge Log Report with Date Time, Phone Number, Extension, File Name and Version columns and export buttons

Where it helps

For the calls where the exact wording matters.

Financial services and insurance

Keep each approved disclosure as a prompt with a version number, and play the current one when the call reaches that point.

Legal and professional services

Play a reviewed disclaimer into the call instead of reading it, then check the report for which version was played and when.

Contact centers

Save the standard service notices once so every caller hears the same recording, not a rushed summary.

Recording notices mid-call

Keep a short "your call is being recorded" prompt ready and play it with one click when it is needed.

Barge Messages is included in the VoIPTools Subscription.

One subscription gets you Barge Messages and 30+ other add-ons for 3CX.

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Text-to-speech

No recording? Type it, and a voice reads it.

Pick the text-to-speech engine you have access to, fill in its details and click Test.

Windows TTS

Uses voices already installed on your Windows server. No account or key needed.

Amazon Polly

Choose the language and voice. Needs your own AWS account with Amazon Polly access.

OpenAI

Choose the voice, a standard or HD model and the speed. Needs your OpenAI API key.

Azure OpenAI

Uses your own Azure OpenAI resource with a text-to-speech deployment.

Everything in Barge Messages

Saved prompts played into a live call with Barge In
Joins the call, plays the message, then drops out
Unlimited recordings and users
File name, version and description for every prompt
Play a prompt to check it first
Upload professional .wav recordings
Text-to-speech from Windows, Amazon Polly, OpenAI or Azure OpenAI
Choose the language and voice
Barge report with CSV, Excel and PDF export
Custom security roles
Web-based, no client application needed
Part of Audio Announcer in version 20

Details

Requirements, updates and documentation.

Downloads and documentation

3CX version 20, Professional or Enterprise edition
In version 20, Barge Messages is part of Audio Announcer and is set up with it
A separate Windows 10 or later, or Windows Server 2012 or later, machine running alongside 3CX
Microsoft SQL Server 2016 or later (the free Express edition works), on the same machine or a remote server
VoIPTools Relay on your 3CX server, and the VoIPTools Universal Updater
Static IP addresses for the VoIPTools and 3CX servers, with port 7150 open. HTTPS needs a domain name (FQDN) and a valid SSL/TLS certificate.
Uploaded prompts in .wav format, longer than one second
For text-to-speech, Windows TTS needs no account. Amazon Polly, OpenAI and Azure OpenAI need your own account and key.

Check the documentation for the current release and full setup details for your environment.

Questions

Barge Messages questions, answered.

Anything else? Our team answers 24/7 from the USA, India and the Philippines.

Is Barge Messages part of Audio Announcer?+

Yes, for 3CX version 20. Barge Messages is part of Audio Announcer, together with Recording Beep and Agent Greetings, and its setup is covered in the Audio Announcer V20 documentation.

Who can play a message?+

The people whose role you allow. Role access permissions decide which roles can create and manage barge prompts and which can view the reports. They pick a saved prompt and click Barge In to play it into the call.

Will it work with my 3CX?+

It works with 3CX version 20, Professional and Enterprise editions. It runs alongside 3CX on its own Windows server and connects through the VoIPTools Relay. Ask us and we will confirm your setup.

Can we use our own recordings?+

Yes. Upload professionally recorded .wav files longer than one second, or type the text and let a text-to-speech engine read it.

Do agents have to install anything?+

No. Barge Messages runs in a web browser, so no client application is needed. Users sign in with their 3CX voicemail PIN or web client password, whichever you choose.

Can we see which message was played?+

Yes. The barge report shows the date and time, phone number, extension, file name and version for each message played, and you can export it to CSV, Excel or PDF.

Does it help with disclosure rules?+

It is designed to help you comply, by making required wording easy to deliver the same way every time. It is not legal advice, so confirm the rules for your location and industry.

Can you set it up or run it for us?+

Yes. Our paid Installation Support can set everything up end to end. If you prefer not to host it yourself, we can run your VoIPTools add-ons on AWS with monitoring around the clock and keep them updated.

Got a question?

Talk to the team that builds Barge Messages.

Whether it is Barge Messages, another add-on, or a custom solution built around your needs, we can help you get the most out of 3CX.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

Keep exploring

More add-ons for call handling.

Barge Messages and every add-on below come in the same VoIPTools Subscription.

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Play the right words on every call.

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