Deliver the message, then hang up.
Power Dialer calls each contact, plays the message you set in the Audio tab and ends the call on its own.
Power Dialer
Remind your whole list without dialing a number.
Power Dialer turns your contact list into an automated calling campaign. Each person hears a personalized message, can get a text and an email too, and every result lands in one report.
- Personalized spoken messages
- Calls, texts and emails
- Press 1 to confirm
How a campaign runs
Five steps from a contact list to a finished campaign.
You set a campaign up once in the Dialer screen. Power Dialer places the calls and sends the messages while your team gets on with other work.
Bring in your list
Import a CSV file and match its columns to contact fields, or point the campaign at a SQL Server or MySQL database with a query.
Write the message
Type a script with contact fields such as first name, which is turned into speech for each person, or pick a recording. Add an email and a text if you like.
Choose what happens
Play the message and hang up, ask people to press 1 to confirm an appointment, or connect them to your team.
Set times and limits
Pick the start and end time, how many calls the dialer makes at once, how many lines stay free for your team, and whether to retry.
Run and review
Press Start and watch progress. Every call, text and email result shows in the report, ready to export to PDF, CSV or Excel.
Power Dialer runs one campaign at a time. A running campaign keeps going in the background, even if you refresh the page or move to another screen.
The Run tab: press Start, then watch active calls and overall campaign progress.
Four call types
Decide what happens when someone picks up.
Each campaign uses one of four call types, so the same list can get a simple notice, a reminder they can answer, or a live person.
Press 1 to confirm, press 2 to talk.
The contact hears the reminder, then presses 1 to confirm or 2 to be connected with a customer service representative. The answer is recorded in the report.
Your extension first, then the contact.
The extension you choose is called first, and that call is then connected to the contact on the list.
Connect people to your queue.
The contact is called and the call rings every available agent in the queue you pick. If they are all busy, it waits on hold until someone is free.
Inside a campaign
Your list, your words, on every channel.
Personalized voice messages
Every person hears their own message.
Write one script and drop in fields from your contact list, like a first name or appointment detail. Power Dialer reads it aloud for each person, or plays a recording you upload.
- Text to speech with Windows voices, Amazon Polly or OpenAI voices
- Choose the voice for each campaign, and the speaking rate with Windows or OpenAI voices
- Check the script with a contact's real details and preview how it sounds
- Use a pre-recorded audio file instead
Call, text and email
Reach people the way they read.
A campaign can call, text and email from the same list. Choose which columns hold the phone number, email address and texting number, and use any one, two or all three.
- Texts through Twilio, Skyetel or a mobile carrier's email to text gateway
- Emails through your own mail server
- Contact fields work in texts and emails too
- Verify each message before the campaign runs
Your list, your way
Import a file or read straight from your database.
Managers can import contacts from a CSV file and match each column to a contact field, or a campaign can pull contacts with a query to SQL Server or MySQL, such as a practice management or CRM database.
- Comma or tab separated files
- Name each list to group, find and remove contacts later
- Update existing contacts on import
- Add contacts, appointments and actions by hand in the Contacts screen
Results reporting
See who you reached, and what they said.
The Reports screen logs every call Power Dialer makes: who was called, when, and what happened. Group it by campaign and export it for your records.
- Call resultsAnswered, dialed or failed, with the number of attempts and the next retry time.
- Text and email statusSent or failed for every text and email in the campaign.
- ResponsesThe response each person gave during the call, such as confirming an appointment.
- Exports and summariesExport to PDF, CSV or Excel, and get an email when a campaign finishes with its answered, unanswered and failed calls.
The Reports screen, grouped by campaign.
Where it helps
Made for the calls your staff make over and over.
Appointment reminders
Medical, service and delivery reminders, where people press 1 to confirm or 2 to talk to someone.
Payment reminders and collections
A consistent call, text and email to every account on the list, with a record of who was reached.
Schools and communities
Closings, lunch account balances, library fees and absences, or urgent community notices, sent to everyone on the list.
Campaigns, fundraising and follow-ups
Announcements, fundraisers, political campaign messages and satisfaction follow-ups, delivered in your own words.
Power Dialer is included in the VoIPTools Subscription.
One subscription gets you Power Dialer and 30+ other add-ons for 3CX.
Control
The controls that keep a campaign in check.
Manager and user logins
People sign in with their 3CX extension and PIN. Managers get every screen; users see only the Dialer and Contacts.
Keep lines free
Cap the dialer's own calls, and pause dialing when the whole phone system reaches a number you set, so the dialer does not use up every line.
Pick the outgoing trunk
Add digits to the front of each number and use a 3CX outbound rule to send campaign calls through the trunk you choose.
Custom Branding
Change the portal's logo, header title and colors so it looks like your own.
Everything in Power Dialer
- Personalized voice messages at scale
- High-volume outreach, fast and hands-free
- Smart responses and next-step routing
- Call, text and email delivery
- Campaigns for real-world use cases
- Results reporting you can show
- CSV import with column matching
- Contacts from a SQL Server or MySQL query
- Windows, Amazon Polly and OpenAI voices, or recordings
- Dialing start and end times
- Retry, or call each number only once
- Drop calls that are not answered in time
- Contacts, appointments and appointment actions
- Report filters and grouping by campaign
- Exports to PDF, CSV and Excel
Questions
Power Dialer questions, answered.
Anything else? Our team answers 24/7 from the USA, India and the Philippines.
How is Power Dialer different from Surveyor?+
Power Dialer runs campaigns on its own: it calls each person and plays your message, and only connects a person to your team if you set it up to transfer, or if they press 2 on an appointment reminder. Surveyor is a preview dialer for agents, who see each contact, read a script and take notes on every call. Both are included in the VoIPTools Subscription.
Which 3CX edition do I need?+
3CX V20, Pro or AI edition. Power Dialer includes a Call Flow Designer app, which needs one of those editions.
Can I run more than one campaign at a time?+
No. Power Dialer dials one campaign at a time. You can set up several campaigns and run them one after another.
How many calls can it make at once?+
You choose. Max Dialer Calls sets how many calls the dialer makes at the same time, and Total Max System Calls pauses dialing when the whole phone system reaches that number, so lines stay free for your team. The upper limit depends on your 3CX license and available trunks.
Where does the contact list come from?+
Import a CSV file in the Import screen, or have a campaign read contacts from a SQL Server or MySQL database with a query.
Can people respond to the call?+
Yes, with appointment reminders. The person can press 1 to confirm or press 2 to be connected with a customer service representative. Their response is recorded and shows in the report.
Which voices can I use?+
Windows text to speech, Amazon Polly or OpenAI voices, using your own Amazon or OpenAI keys. You can also upload a recording.
What if a call is not answered?+
You set how long a call rings before it drops, and whether to retry or call each number only once. A number that stays unanswered is marked Call Failed in the run report.
Who is responsible for calling rules and consent?+
You are. Use lists of people you are allowed to contact, and follow the calling, texting and consent rules that apply to you.
- 3CX V20, Pro or AI edition. Power Dialer includes a Call Flow Designer app, which needs one of these editions.
- A Windows computer for VoIPTools, running Windows 10 or later, or Windows Server 2012 or later
- Microsoft SQL Server 2016 or later. The free Express edition works, and Mixed Mode is recommended.
- VoIPTools Relay on the 3CX server, and the VoIPTools Universal Updater
- Static IP addresses for the VoIPTools and 3CX servers. HTTPS is recommended, which needs a fully qualified domain name.
- Port 5451 open, and Relay port 8801 open on the 3CX server and its firewall
- For texts: an SMS-enabled number with Twilio or Skyetel, or a mail server for email to text
- For Amazon Polly or OpenAI voices: your own account keys
- Simultaneous calls depend on your 3CX license and available trunks
Check the documentation for the current release and full setup details for your environment.
June 25, 2024+
- Power Dialer can now make calls even if no agent is available in the queue.
- Fixed an issue that kept extensions from showing in the Monitor Queue Extension list when all members had been removed from a queue.
- Other minor code changes.
February 5, 2024+
- Fixed an issue that kept some deleted contacts from appearing in the reports CSV file.
January 18, 2024+
- Fixed a bug that made the import date popup appear when some users started a campaign.
December 15, 2023+
- Fixed an issue that caused CPU usage to spike.
- Fixed an issue that kept some users from using SMS.
November 21, 2023+
- Now supports SMS.
November 9, 2023+
- Added report filters.
- Removed runtime from reports.
- Minor bug fixes and improvements.
September 5, 2023+
- Added a retry option.
- Calls now drop automatically after a set time if there is no answer.
March 23, 2023+
- Added prepend digits to the Dialer tab, so you can run different campaigns with different prepend digits.
v18.0.229+
- Added prepend digits to the Dialer tab, so you can run different campaigns with different prepend digits.
v18.0.228January 18, 2023+
- Now supports JWT.
- Fixed an issue that caused the screen to freeze.
Got a question?
Talk to the team that builds Power Dialer.
Whether it is Power Dialer, another add-on, or a custom solution built around your needs, we can help you get the most out of 3CX.
- Sales@VoIPTools.com
- +1 801 642 4655
- Live chat and 24/7 support
Already a customer? For help with an install or an issue, email Support@VoIPTools.com.
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Send your next round of reminders with Power Dialer.
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