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Recording Beep

Let callers know the call is being recorded.

Recording Beep plays a short tone during calls so callers know the conversation is being recorded. Choose the departments and call types, set a delay before the first beep, and play it once or repeat it at an interval. In version 20 it is part of Audio Announcer.

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  • Settings for each department
  • Inbound, outbound and queue calls
  • Your own .wav tone
How it sounds on a call

A short tone on your timing, once or all through the call.

You decide when the first beep plays and whether it comes back. Both are set in seconds.

  1. Initial delay

    A quiet start

    Set how many seconds pass before the first beep, for example 10 seconds.

  2. The beep

    Your tone plays

    The .wav file you uploaded plays. A short, neutral tone of one to two seconds works well.

  3. Frequency

    Again, or just once

    Repeat the beep at the interval you set, for example every 5 seconds, or tick Play Once to play it a single time.

Per department

Beep where you record, and nowhere else.

Every department or queue gets its own row in one grid, with its own settings.

  1. Active

    Turn the beep on or off for each department or queue.

  2. Inbound

    Play it on calls coming in to that department.

  3. Outbound

    Play it on calls that department makes.

  4. Queue calls

    Play it on queue calls for that department or queue.

Where it helps

For teams that record their calls.

Banks and financial institutions

Calls recorded for quality and regulatory reasons get an audible beep, so clients hear that the call is being recorded.

Customer support centers

Turn the beep on for support queues that record calls for training and quality, and let it repeat through longer calls.

Legal and medical offices

Let clients and patients hear that a call is being recorded, alongside the notices your office already gives.

Teams that call out

Switch the beep on for outbound calls only, for the departments that make them.

Recording Beep is included in the VoIPTools Subscription.

One subscription gets you Recording Beep and 30+ other add-ons for 3CX.

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Part of Audio Announcer

In version 20, Recording Beep is part of Audio Announcer.

The same browser portal also runs the other two call audio add-ons, so you manage all of it in one place.

Recording Beep

The tone that lets callers know the call is being recorded, set per department and call type.

Agent Greetings

A recorded greeting that plays automatically when an agent answers a queue call.

Barge Messages

Saved prompts played into a live call with one click on Barge In.

Roles and logs

Choose which roles can see and change the Recording Beep page, and review system logs for beep events.

Everything in Recording Beep

  • Audible beep during recorded calls
  • Turn it on per department or queue
  • Separate choices for inbound, outbound and queue calls
  • Initial delay in seconds
  • Play once, or repeat at an interval in seconds
  • Upload your own .wav beep tone
  • Role-based access permissions
  • System logs for beep events
  • Browser-based portal
  • Custom Branding: your logo, header title and colors
  • Part of Audio Announcer in version 20
Details

Requirements and documentation.

Downloads and documentation
  • 3CX version 20
  • In version 20, Recording Beep is part of Audio Announcer and is set up with it
  • A separate Windows 10 or later, or Windows Server 2012 or later, machine running alongside 3CX
  • Microsoft SQL Server 2016 or later (the free Express edition works), on the same machine or a remote server
  • VoIPTools Relay on your 3CX server, and the VoIPTools Universal Updater
  • Static IP addresses for the VoIPTools and 3CX servers, with port 7150 open. HTTPS needs a domain name (FQDN) and a valid SSL/TLS certificate.
  • Beep sound as a .wav audio file

Check the documentation for the current release and full setup details for your environment.

Questions

Recording Beep questions, answered.

Anything else? Our team answers 24/7 from the USA, India and the Philippines.

Is Recording Beep part of Audio Announcer?+
Yes, for 3CX version 20. Recording Beep is part of Audio Announcer, together with Agent Greetings and Barge Messages, and its setup is covered in the Audio Announcer V20 documentation.
Does the beep help with recording disclosure rules?+
It is designed to help you comply with call recording disclosure rules, and you control the delay and how often it repeats. It is not legal advice, so use it alongside the notices and consent steps your location and industry require.
Can each department have different settings?+
Yes. Each department or queue has its own row, with its own choice of call types, delay and repeat interval.
Who can change the beep settings?+
Role access permissions decide which roles can see and change the Recording Beep page. You can reset a role to its original permissions at any time.
Can we use our own beep sound?+
Yes. Upload a .wav file and assign it. A short, neutral tone of one to two seconds works well.
Is it included in the VoIPTools Subscription?+
Yes. Recording Beep is included in the VoIPTools Subscription along with 30+ other add-ons for 3CX.
Will it work with my 3CX?+
It works with 3CX version 20. It runs alongside 3CX on its own Windows server and connects through the VoIPTools Relay. Ask us and we will confirm your setup.
Can you set it up or run it for us?+
Yes. Our paid Installation Support can set everything up end to end. If you prefer not to host it yourself, we can run your VoIPTools add-ons on AWS with monitoring around the clock and keep them updated.
Got a question?

Talk to the team that builds Recording Beep.

Whether it is Recording Beep, another add-on, or a custom solution built around your needs, we can help you get the most out of 3CX.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

Thank you. Your question has been sent, and our team will get back to you soon.

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Add a recording beep to the calls you record.

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