Audio Announcer

Beeps, greetings and notices, without agents saying a word.

Audio Announcer plays recording beeps, queue greetings and saved messages on your 3CX calls. Set them by department, queue and call type, from one console in your browser.

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Recording beeps by department
Greetings for each queue
Saved messages in one click

Three jobs, one console

Three things your calls should never get wrong.

Each one plays at its own moment in the call. You manage all three from one browser console, with shared reports, logs and access control.

When an agent answers
Agent greeting
The moment an agent answers a queue call, that queue's greeting plays before the conversation begins, so callers hear the same introduction every time.
One active greeting per queue
Through the call
Recording beep
A short tone lets callers know the call is being recorded. It starts after the delay you set, then plays once or repeats at your interval.
By department, for inbound, outbound or queue calls
Whenever you choose
Barge message
Click Barge In and Audio Announcer joins the live call, plays a saved message from your library, then leaves on its own.
A recorded .wav file or text-to-speech

The Audio Announcer console: Recording Beep, Agent Greetings and Barge Messages in the side menu, and the Barge Prompts library with file name, version, description, Play and Barge In for each saved message

One console for all three. Shown here: the Barge Prompts library, with Play and Barge In beside each saved message.

The case for automation

The messages that protect your business should not depend on memory.

Left to each agent

With Audio Announcer

An agent forgets to say the call is being recorded

The recording beep plays on its own, on the calls you set

Every agent greets callers a little differently

Each queue's greeting plays the same way on every answered call

Long disclaimers get rushed or skipped

A saved, versioned message plays into the call with one click

No record of what was played, or when

The barge report lists each message played, with the number, extension, file, version and time

Designed to help you comply

The recording notice no longer depends on an agent remembering to give it.

Less repetition for agents

No repeating the same intro on every call, and no reading long disclaimers aloud.

Ready for review

Reports and logs you can check at any time, with reports exported to CSV, Excel or PDF.

Inside the console

Set up each one from the same console.

Recording beep

Set the beep for each department.

Turn the beep on for a department or queue and choose whether it plays on inbound, outbound or queue calls. Set a delay before the first beep, then play it once or repeat it at the interval you choose.

Independent settings for each department
Initial delay and repeat interval set in seconds
Upload your own .wav beep tone

Recording Beep grid with Active, Department, Inbound, Outbound, Queue Calls, Play Once, Frequency and Initial Delay columns

Agent greetings

Give each queue its own greeting.

Add a row, pick the queue, add the greeting and mark it active. To record, type a file name and click Call my Extension: your desk phone rings, you record after the tone and hang up, and the file saves on its own.

One active greeting per queue
Record by phone or upload an audio file
Activate, play, download or remove greetings

Agent Greetings page with a new row and the Queue list open, showing three queues

Barge prompts

Keep a library of approved messages.

Each prompt has a file name, version and description, so the right wording is easy to find. Upload a .wav file or type the text for text-to-speech, and play a prompt to check it before it goes into a call.

Keep the same name and add a new version when wording changes
Audio Announcer joins the call, plays the message, then leaves on its own

Add Prompt window with File Name, Version, Description and a choice of Upload Audio File or Add Prompt Text

Reports

See which messages were played.

The barge report lists each prompt played into a call, with the date and time, phone number, extension, file name and version. Choose the display time zone and export the report to CSV, Excel or PDF.

Barge Log Report with Date Time, Phone Number, Extension, File Name and Version columns and export buttons

Audio Announcer is included in the VoIPTools Subscription.

One subscription gets you Audio Announcer and 30+ other add-ons for 3CX.

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Text-to-speech

Type a message, and it plays as speech.

No recording studio needed. Pick the text-to-speech engine you have access to, fill in its details and click Test to confirm it works.

Windows TTSUses voices already installed on your Windows server. No account or key needed.
Amazon PollyChoose the language and voice. Needs your own AWS account with Amazon Polly access.
OpenAIChoose the voice, a standard or HD model and the speed. Needs your OpenAI API key.
Azure OpenAIUses your own Azure OpenAI resource with a text-to-speech deployment.

TTS Setting panel with TTS Type set to Windows TTS and Locale, Gender, Voice Name, Volume and Speech Rate fields

Windows TTS settings: locale, gender, voice, volume and speech rate.

Where it helps

Built for the calls that carry real consequences.

Contact centers and BPOs

Give each queue its own greeting and turn on the recording beep for the departments that record, so callers hear the same introduction and notice.

Financial services and insurance

Keep approved disclosures in the prompt library with version numbers, and play the current one into a live call when it is needed.

Healthcare and medical offices

Play a saved privacy or consent notice into a call with one click, instead of reading it aloud each time.

Legal, professional services and collections

Use the barge report to see which prompt and version was played to which number, and when.

More than audio

Reports, logs, access and branding come standard.

Reports and exports

Every barge message logged with date, number, extension, file and version. Export to CSV, Excel or PDF.

Activity logs

A timestamped event log, marked as information, warning or error, for auditing and troubleshooting.

Role-based access

Choose which pages each role can see and manage. Reset a role to its original permissions at any time.

Custom Branding

Add your own logo and header title, and set the portal's header, grid and accent colors.

Everything in Audio Announcer

Recording beep per department, for inbound, outbound and queue calls
Initial delay, and play once or repeat at a set interval
Upload your own .wav beep tone
Greetings that play when an agent answers a queue call
One active greeting per queue
Record greetings by phone or upload an audio file
Activate, play, download or remove greetings
Barge prompts played into a live call with one click
Prompt library with versions and descriptions
Upload a .wav file or type text for text-to-speech
Windows, Amazon Polly, OpenAI and Azure OpenAI voices
Barge report with CSV, Excel and PDF export
Display time zone and date format settings
Timestamped activity logs
Role-based access permissions
Custom Branding with your logo, title and colors
Browser-based portal, nothing to install on agent desktops

Questions

Audio Announcer questions, answered.

Anything else? Our team answers 24/7 from the USA, India and the Philippines.

Will it work with my 3CX?+

Audio Announcer works with 3CX version 20, Professional and Enterprise editions, on Windows or Linux, hosted or on-premises. It runs alongside 3CX on its own Windows server and connects through the VoIPTools Relay. Ask us and we will confirm your exact setup.

Does the greeting play on every call?+

It plays when an agent answers a call from a queue that has an active greeting. Each queue can have one active greeting at a time.

Can the recording beep help us meet legal requirements?+

It is designed to help you comply with call recording disclosure rules, and you control the delay and how often it repeats. It is not legal advice, so confirm the rules for your location and industry.

Do agents have to install anything?+

No. Audio Announcer runs in a web browser, so there is nothing to install on agent desktops. Agents sign in with their 3CX voicemail PIN or web client password, whichever you choose.

Can we use our own audio?+

Yes. Upload your own .wav prompt files longer than one second, or type text and let a text-to-speech engine read it.

We already use the Recording Beep, Agent Greetings or Barge Messages add-ons. What changes?+

Audio Announcer brings those three together in one console, with shared reporting, logs, role-based access and custom branding.

Can we control who has access, and match our brand?+

Yes. Role-based permissions decide which pages each role can see and manage, and Custom Branding adds your logo and header title and changes the portal's colors.

Can you set it up or run it for us?+

Yes. Our paid Installation Support can set everything up end to end. If you prefer not to host it yourself, we can run your VoIPTools add-ons on AWS with monitoring around the clock and keep them updated.

Details

Requirements and documentation.

Downloads and documentation

3CX version 20, Professional or Enterprise edition, on Windows or Linux, hosted or on-premises
A separate Windows 10 or later, or Windows Server 2012 or later, machine running alongside 3CX. Audio Announcer never runs on the 3CX server itself.
Microsoft SQL Server 2016 or later (the free Express edition works), on the same machine or a remote server
VoIPTools Relay on your 3CX server, and the VoIPTools Universal Updater
Static IP addresses for the VoIPTools and 3CX servers, with port 7150 open. HTTPS needs a domain name (FQDN) and a valid SSL/TLS certificate.
Uploaded prompts in .wav format, longer than one second
For text-to-speech, Windows TTS needs no account. Amazon Polly, OpenAI and Azure OpenAI need your own account and key.

Check the documentation for the current release and full setup details for your environment.

Got a question?

Talk to the team that builds Audio Announcer.

Whether it is Audio Announcer, another add-on, or a custom solution built around your needs, we can help you get the most out of 3CX.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

Keep exploring

More add-ons for call handling.

Audio Announcer and every add-on below come in the same VoIPTools Subscription.

Browse all 35 add-ons

Call handlingQueues WallboardSee every waiting caller live, then log agents in, change their status, or listen, whisper and barge from one screen.See the add-on Call handlingQueue NotifierPlay a chime or spoken alert when callers wait too long, so staff away from a screen still hear it.See the add-on Call handlingReception ConsoleShared receptionists see the right greeting, contacts and notes for whichever business is being called.See the add-on

Put your call audio on autopilot.

See it on a live demo, or get it today as part of the VoIPTools Subscription, with 30+ other add-ons included.

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