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Custom Presence

Statuses that fit how your team works.

Custom Presence lets you create as many statuses as you need, such as Break, Project Work or Wrap-up. Each one maps to a built-in 3CX status, and you can report on the time spent in each.

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  • Unlimited custom statuses
  • Mapped to 3CX statuses
  • Excel and CSV report exports
Status Mapping

Name each status for what people are doing.

3CX comes with five presence statuses: Available, Away, Do Not Disturb, Lunch and Business Trip. Custom Presence adds as many of your own as you need, and maps each one back to one of those five so the correct information displays in the 3CX clients.

  • Your name, your colorType the status name, pick its color and choose the 3CX status it maps to.
  • Turn statuses on or offOnly active statuses appear in My Status on the wallboard.
  • Managers stay in controlOnly managers can create or rename custom statuses.
Wallboard

Set your status and a note from one screen.

The Wallboard shows your own status next to your colleagues' in real time. Pick a status, add a note such as “taking an early lunch”, and it shows on the wallboard.

  • Stays in step with 3CXChange your status on your 3CX phone and the wallboard and reports update in real time.
  • Team StatusSee each colleague's extension, name, status, phone state, call type, duration and notes.
  • Departments and sortingPick a department to view, filter the list, and sort by extension or name.

My Status lists the built-in statuses and your active custom ones.

Add a note that shows next to your status.

Where it helps

For teams that need to know who is free, and why.

Contact centers

Keep Break and Wrap-up apart from other time away, then see how the day was spent in the status report.

Reception

See on the wallboard whether a colleague is on a break or on vacation, and read their note.

Team managers

Track how much time each person spends in each status, for any date range you pick.

Project teams

Give project work its own status, mapped to the 3CX status that fits, so colleagues know why someone is unavailable.

Custom Presence is included in the VoIPTools Subscription.

One subscription gets you Custom Presence and 30+ other add-ons for 3CX.

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Status Report

See how much time goes to each status.

Any date range

Pick the start and end, a time zone and a culture for how dates are shown.

Start, end and duration

Each status change is listed with the agent, start time, end time, duration and notes.

Excel and CSV

Export the report data to Excel or CSV for your records.

Kept in step

Status changes made on a 3CX phone show in the reports in real time.

Everything in Custom Presence

  • Create an unlimited number of custom statuses
  • Map each custom status to one of the five built-in 3CX statuses
  • Color coding for every status
  • Turn custom statuses active or inactive
  • Real-time wallboard with your status and your colleagues'
  • Add a note to your status
  • Status changes made in 3CX show on the wallboard and in reports in real time
  • Track how much time agents spend in each status
  • Report on historical presence data
  • Report by date range, time zone and culture
  • Export reports to Excel and CSV
  • Filter by department
  • Hide departments from people who are not members
  • Sort the wallboard by extension or agent name
  • Wallboard for users, every screen for managers
  • Add or update agents from 3CX (System Administrators)
  • Custom Branding: logo, header title, header and grid colors
  • Sign in with your 3CX extension and voicemail PIN
Details

Requirements, updates and documentation.

Downloads and documentation
  • 3CX version 20
  • A Windows 10 or later, or Windows Server 2012 or later, machine for Custom Presence, running alongside 3CX
  • The Windows web server role, with Basic Authentication, .NET Extensibility and ASP.NET 4.x
  • .NET Framework 4.7.2 and the .NET Core SDK
  • Microsoft SQL Server 2016 or later (the free Express edition works), on the same machine or a remote server
  • VoIPTools Relay on your 3CX server (TCP port 8801 by default) and the VoIPTools Universal Updater
  • Static IP addresses for the VoIPTools and 3CX servers, with port 7900 open. HTTPS is recommended and needs a domain name (FQDN) and an SSL/TLS certificate.

Check the documentation for the current release and full setup details for your environment.

Questions

Custom Presence questions, answered.

Anything else? Our team answers 24/7 from the USA, India and the Philippines.

Will it work with my 3CX?+
Custom Presence works with 3CX version 20. It runs alongside 3CX on its own Windows machine and connects through the VoIPTools Relay. Ask us and we will confirm your setup.
How many custom statuses can we create?+
As many as you need. Each custom status maps to one of the five built-in 3CX statuses, and you choose its name and color.
What do the 3CX apps show when I pick a custom status?+
Each custom status maps to one of the five built-in 3CX statuses, so the correct information displays in the 3CX clients. The custom status and your note show on the Custom Presence wallboard and in its reports.
If I change my status on my 3CX phone, does it update?+
Yes. Changes made in the 3CX phone system show on the wallboard and in the reports in real time.
Can we report on how time is spent?+
Yes. Managers pick a date range, time zone and culture and get each status with its start time, end time, duration and notes. Export the results to Excel or CSV.
Who can see and change what?+
Users see the Wallboard, where they set their own status and notes. Managers see every screen, including Status Mapping, Status Report and Settings. Adding or updating agents from 3CX is limited to System Administrators.
Can we keep departments private?+
Yes. Managers choose which departments show on the Wallboard and can hide departments from people who are not members.
How do people sign in?+
With their 3CX extension number and voicemail PIN, in a web browser.
Got a question?

Talk to the team that builds Custom Presence.

Whether it is Custom Presence, another add-on, or a custom solution built around your needs, we can help you get the most out of 3CX.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

Thank you. Your question has been sent, and our team will get back to you soon.

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Give every status a clear name.

See it on a live demo, or get it today as part of the VoIPTools Subscription, with 30+ other add-ons included.

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