Skip to content Skip to content

24/7 support from the USA, India and the Philippines +1 801 642 4655

Book a demo Get the suite

Auto Voicemail

Stop leaving the same voicemail over and over.

For agents who call customers. When your call reaches a customer's voicemail box, pick a prerecorded message and Auto Voicemail leaves it for you. You are off the call right away and on to the next one.

Get the VoIPTools SubscriptionSchedule a live demo
  • Unlimited recordings
  • Web-based, nothing to install
  • Record by phone or upload files
How it works

Pick a message at the beep, then move on.

Auto Voicemail leaves the voicemail for you, so you do not spend time leaving yet another message yourself.

  • Record it onceClick Record, name the message, and 3CX calls your extension so you can record it. Or upload a file you already have.
  • Reach the voicemail boxMake your call as usual. When it connects to the customer's voicemail and the beep prompts you, go to your list.
  • Pick it and click SendThe call is transferred to a special extension that plays the message you picked.
  • Move onAuto Voicemail takes you off the call right away, so you can start your next one.
After the beep

The message still gets left. You just do not have to stay for it.

The same moment on a call, done by hand and done with Auto Voicemail.

Leaving it yourself
  1. Wait for the beep
  2. Say the same message one more time
  3. Hang up
  4. Dial the next customer
With Auto Voicemail
  1. At the beep, pick a recording
  2. Click Send
  3. The call moves to an extension that plays your message
  4. You are already on to the next call

Recordings are made once, by calling your own extension or by uploading a file, and stay in your list for every call after that.

Your messages

Build a message library your team can share.

Every recording lives in one list in the browser, ready to send when a call reaches voicemail.

  1. Record by phone

    Click Record, name the message, and 3CX calls your extension and prompts you to record it.

  2. Upload files

    Upload prerecorded messages so what customers hear sounds professional and clear.

  3. Play

    Play any saved recording in the browser with the built-in audio player.

  4. Share

    Managers can display recordings for all agents, who can play or share them but not delete them.

  5. Unlimited

    Keep as many recordings as you need. There is no limit on how many you save.

Auto Voicemail is included in the VoIPTools Subscription.

One subscription gets you Auto Voicemail and 30+ other add-ons for 3CX.

Get the VoIPTools SubscriptionSchedule a live demo
Questions

Auto Voicemail questions, answered.

Anything else? Our team answers 24/7 from the USA, India and the Philippines.

Who is Auto Voicemail for?+
Agents and staff who call customers. When your call reaches a customer's voicemail box, you pick one of your prerecorded messages and Auto Voicemail leaves it for you.
When do I send the message?+
After your call connects to the voicemail box and the beep prompts you to leave a message. Select a recording, click Send, and the call is transferred to a special extension that plays it. You are removed from the call right away.
How do we create the messages?+
Click Record, enter a name, and click Call my Extension. 3CX calls your extension and prompts you to record. You can also upload recording files you already have.
How many recordings can we keep?+
As many as you need. Recordings are unlimited.
Do agents need to install anything?+
No. Auto Voicemail is a web application, so there is nothing to install on the computers people use, and updates are available to all users right away.
What can managers do that agents cannot?+
Managers can create, play, share and delete recordings, display recordings for all agents, and open the Settings tab. Agents can play or share recordings shown to them but cannot delete them, and cannot display their own recordings to others.
How do people sign in?+
With their 3CX extension number and, depending on the option you choose, their voicemail PIN, web client password or phone password.
Can we put our own name and logo on it?+
Yes. Custom Branding sets the header colors, grid color, logo and a header title prefix.
Which 3CX version does it work with?+
3CX version 20. Auto Voicemail runs on a Windows computer alongside 3CX and connects through the VoIPTools Relay.
Details

Requirements and documentation.

Downloads and documentation
  • 3CX version 20
  • A Windows computer running alongside 3CX: Windows 10 or later, or Windows Server 2012 or later, with the Windows web server role turned on (including Basic Authentication, .NET Extensibility and ASP.NET 4.x)
  • Microsoft SQL Server 2016 or later (the free Express edition works). Mixed Mode is recommended for SQL Authentication
  • .NET Framework 4.7.2
  • VoIPTools Relay, which connects Auto Voicemail to your 3CX system (default port 8801), and the VoIPTools Universal Updater
  • Static IP addresses for the VoIPTools and 3CX servers, with port 7400 open. HTTPS with a full domain name is recommended
  • Users only need a web browser

Check the documentation for the current release and full setup details for your environment.

Got a question?

Talk to the team that builds Auto Voicemail.

Whether it is Auto Voicemail, another add-on, or a custom solution built around your needs, we can help you get the most out of 3CX.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

Thank you. Your question has been sent, and our team will get back to you soon.

Keep exploring

More add-ons for sales and outreach.

Auto Voicemail and every add-on below come in the same VoIPTools Subscription.

Browse all 35 add-ons
Sales and outreachPower DialerTurn a contact list into automated call, text and email campaigns for reminders, notices and follow-ups.See the add-on Sales and outreachSurveyorAgent-led outbound calling with contact previews, scripts and notes captured for every conversation.See the add-on Sales and outreachCaller IDAgents choose which business or regional number shows on each outbound call, then switch back to the default.See the add-on

Reach voicemail, send your message, get to the next call.

See it on a live demo, or get it today as part of the VoIPTools Subscription, with 30+ other add-ons included.

Schedule a live demoGet the suite