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Recording Manager AI

Every 3CX call recording, searchable and reviewed by AI.

Find, secure and manage every recording in one web portal, with AI summaries, scores and answers for each call.

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Why teams switch

Your call recordings hold the answers, and now you can reach them in seconds.

3CX records the calls. Recording Manager makes them useful: every recording in one place, cleaned up automatically, and only visible to the right people.

Find any call in seconds

Search and filter every recording from one web portal, then play, download, email or export it on the spot. No more digging through server folders.

Storage that looks after itself

Retention rules delete, archive or convert recordings to MP3 and move them on a schedule, so the server stays clear without manual cleanup.

The right access, every time

People see their own recordings, managers see their department's, and your retention policies are applied the same way every time, designed to help you meet your compliance needs.

Built to stay fast and organized, from everyday use to high call volumes as your team grows.

Powered by AI

Know what happened on every call, without listening to it.

AI does the listening for you. Open any recording to see its summary, next steps, score and a full transcript, plus answers to the questions you care about.

Summary, key points, action items and appointments

The next steps from every call, written down.

AI summarizes each conversation, highlights the key points, lists the action items that were agreed, and picks out any appointments that were scheduled. Everyone on the call stays aligned on what happens next.

  • A clear summary of the whole call
  • Key points and agreed action items
  • Appointments that were set during the call
  • The sentiment of the conversation
Custom AI questions

Ask your own questions about any call.

Add questions for AI to answer on each recording. Did the agent say the call was being recorded? State the purpose of the call? Address every concern, give follow-up details and stay professional? Automated checks like these cut review time without skipping what matters.

  • Save questions and reuse them on every review
  • Edit the AI prompts behind each view, and choose which are active
  • Designed to help you check compliance steps, like the recording notice
Scoring

Score every call against your own standards.

AI scores each call on the questions you set, out of 10 by default, such as courtesy and professionalism, problem resolution, communication clarity, active listening and call efficiency, then totals the result. Scores show in the recordings list, so calls that need attention stand out for coaching.

  • Your own scoring questions
  • A score for each question, plus a total
  • Weight the questions that matter most
  • Scores visible right in the recordings list
Transcription

Every word, in writing and searchable.

AI turns each recording into clear, readable text, so nobody has to sit through long recordings or strain to make out unclear audio. Every word is captured for you.

  • Read a conversation at your own pace
  • Search the text for the detail you need
  • Keep a written record for future reference

Recording Manager is included in the VoIPTools Subscription.

One subscription gets you Recording Manager and 30+ other add-ons for 3CX.

Get the VoIPTools SubscriptionSchedule a live demo
Control and retention

Decide what is recorded, who can hear it, and how long it stays.

Turn recording and AI analysis on or off for each extension.

Recording options per extension

Choose which extensions are recorded and which get AI analysis, right from the web portal.

Role-based permissions

Users see their own recordings and managers see their department's. Admins can grant access outside a department after verification, and downloads can be limited to admins.

Retention, archiving and MP3

Delete old recordings, archive them, or convert them to MP3 automatically, and move recordings on a schedule with the built-in recording mover.

FTP export and email

Send recordings to your FTP server daily or live, into the folder you choose. Email recordings with the transcript and AI analysis included.

Custom Branding and colors

Make the portal look like your own.

Everything included

Everything in Recording Manager, at a glance.

  • Centralized web portal
  • AI transcription and analysis
  • Notes, scoring and summaries
  • Smart search bar and filters
  • MP3 conversion and retention rules
  • FTP export, daily or live
  • Built-in audio playback
  • Role-based permissions
  • Custom Branding and colors

Easy to run day to day

  • Find, play and manage 3CX recordings without effort
  • Works in standard browsers such as Chrome, Firefox, Safari and Opera
  • Use it from a PC, Mac or smartphone
  • Sign in with your 3CX credentials, with no separate user list to maintain
  • Choose which extensions are recorded from the web portal
  • Clear out old recordings that take up server space
  • Simple to install and update
  • Built on free Microsoft tools, which keeps it affordable
Details

Requirements, updates and documentation.

Downloads and documentation
  • 3CX version 20, on Windows or Linux, in the cloud or on-premises. Hosted by 3CX is not supported.
  • A separate Windows 10 or later, or Windows Server 2012 or later, machine running alongside 3CX, with the Windows web server role turned on
  • Microsoft SQL Server 2019 or later (the free Express edition works)
  • VoIPTools Relay, which connects Recording Manager to your 3CX system
  • Static IP addresses for both servers, with port 5500 open
  • A browser with HTML5 audio, such as Chrome, Firefox, Safari or Opera, to play recordings
  • For AI features: an OpenAI or Microsoft Azure OpenAI account
  • The installer sets up missing prerequisites such as .NET Framework and SQL Server Express for you

Check the documentation for the current release and full setup details for your environment.

Got a question?

Talk to the team that builds Recording Manager.

Whether it is Recording Manager, another add-on, or a custom solution built around your needs, we can help you get the most out of 3CX.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

Thank you. Your question has been sent, and our team will get back to you soon.

Keep exploring

More add-ons for recording and insight.

Recording Manager and every add-on below come in the same VoIPTools Subscription.

Browse all 35 add-ons
Recording and insightCompetitive WallboardShow live agent activity against daily, weekly and monthly quotas on one real-time board.See the add-on Recording and insightWrap-Up CodesAgents tag every call with a reason and outcome, so you can report on why people call and what happened.See the add-on Recording and insightSurvey CreatorAutomated phone surveys that capture what callers thought of your service, staff or campaign.See the add-on

Put every call recording to work.

See it on a live demo, or get it today as part of the VoIPTools Subscription, with 30+ other add-ons included.

Schedule a live demoGet the suite