Custom development

If you can describe it, we can build it.

Our 20+ developers build custom 3CX solutions every day, and a lot more besides. Bring us the problem. We scope it, build it and support it.

Tell us what you need Schedule a live demo

20+ developers in the US and India
15+ years with 3CX
3CX Platinum Partner

What we build

Software shaped around how your business works.

Start with 3CX, or go well beyond it. If it is software, we can scope it.

Custom 3CX development

Integrations, call flows, reporting and tools built around the way your business uses 3CX.

System integrations

Connect your CRM, helpdesk, database and the other software you rely on.

Business software and automation

Internal tools, reports and automated workflows, with or without 3CX.

Websites and web apps

Company websites, customer portals and web applications.

And much more

Not on this list? Tell us what you need.

Built by request

Custom wallboards we have built for 3CX call centers.

You decide what information is important, and we build exactly what you need. These are real wallboards from our wallboard showcase.

Custom wallboard combining queue statistics, agent status columns and an agent statistics table

Combine the parts you need from several add-ons.

This custom wallboard shows general queue statistics at the top, an agent status section from our Queues Wallboard, and an agent statistics section from our Competitive Wallboard, all on one screen.

Custom wallboard with call counters, daily notes and instructions panels, and the current time

Add your own messages

Show real-time messages to everyone in the room, like special incentives, new procedures or current sales goals, beside your key counters.

Custom wallboard showing several queues side by side with color-coded statistics

Every queue at a glance

See several queues on one wallboard, with color-coded thresholds that show where more help is needed.

Simple custom wallboard with six large call center counters

Only the counters you care about

Keep it simple with a few key counters, big enough to read from across the room on a TV your whole team can see.

Call routing built around your rules.

Call Router is a collection of routing solutions we have developed over the years. One looks up a delivery driver by caller ID, asks for several pieces of information, then sends an encoded email that updates the order status in a CRM. If you have a unique routing need, we can build a custom solution for you, often in just a few short hours.

How it works

From your idea to software you rely on.

Describe it
Tell us what your team needs to accomplish, in your own words. No technical specification needed.
Scope it
We help turn your idea into a practical project scope. Custom development is scoped separately from the VoIPTools Subscription.
Build it
The same 20+ developers who build every VoIPTools add-on, in the US and India, build your solution.
Support it
We support what we build, with a support team there 24/7 from the USA, India and the Philippines.

Who builds it

The team behind 30+ add-ons builds yours.

For more than 15 years we have built add-ons exclusively for 3CX. Our developers build every add-on and the custom work around them. VoIPTools is a 3CX Platinum Partner with Advanced Certified Engineers.

Tell us what you need

15+years of 3CX experience

20+developers in the US and India

24/7support from the USA, India and the Philippines

100+countries with VoIPTools customers

Start your project

Tell us what you would like us to build.

Whether you need help with one of our add-ons, or a custom solution built to meet your specific needs, we can help you get the most out of your 3CX investment.

Already a customer? For help with an install or an issue, email Support@VoIPTools.com.

3CX partner? You can offer VoIPTools custom development to your customers too. See the partner program.

VoIPTools Custom Development is also listed in our store.

Questions

Project questions, answered.

Anything else? Our team answers 24/7 from the USA, India and the Philippines.

Do I need a technical specification?+

No. Tell us what your team needs to accomplish and we will help turn that into a practical project scope.

Is custom development part of the VoIPTools Subscription?+

No. The VoIPTools Subscription includes the VoIPTools add-on suite. Custom development is scoped separately.

Do you only build things for 3CX?+

No. We build custom 3CX integrations, automation and reporting, and business applications beyond 3CX, including websites, customer portals and web applications.

Can you build a wallboard just for our call center?+

Yes. Custom wallboards are available by request. A wallboard can be simple, with just a few key counters, or very complex with agent interaction. Don't see what you need? Ask us. We may already have a solution that meets your needs.

Can you build a custom call routing solution?+

Yes. If you have a unique routing need that our existing Call Router solutions do not cover, we can build a custom solution for you. We can often have one ready in just a few short hours.

We are a 3CX partner. Can we offer this to our customers?+

Yes. Partners can earn additional revenue from VoIPTools custom development. Tell us what your customer needs and we will scope it with you.

Bring us the problem and we will scope it.

Send us your idea, or see our add-ons on a live demo first.

Send my project brief Schedule a live demo